Orders cancelled that have been paid but not shipped will be refunded at customer request but will have a non-refundable 3.2% transaction fee deducted because we do not receive the fee back from the credit card processor. You would need to email sales@hookcage.com and we will reply back with a return code and instructions for returns.

If we cancel your order due to a problem on our behalf (out of stock for example) you will be issued a FULL refund.

No refund is accepted for bobbers purchased and used.

We ship the bobbers promptly by USPS and will notify you of extended delays shipping your items and we reserve the right to combine multiple orders into a single shipment. We cannot be held responsible for carrier delays. Bobbers lost in transit will be replaced after sufficient time has passed to ensure the parcel lost and not late for arrival. Bobbers that are marked as delivered but claimed to have not been received or stolen from the recipient’s property are not eligible for replacement / refund as Hookcage ™ cannot guarantee the security or activity at your property. We are not responsible for bobbers delivered to an address that was incorrectly entered on the order, we ship to the address you provide, please double check and notify us if there is a mistake ASAP. We will assist if at all possible with tracking down the package and making sure it was delivered to the correct address utilizing USPS confirmation at delivery time however we cannot be held responsible for missing/stolen packages at your location.

Bobbers returned to us that are NOT DEFECTIVE or refused packages / non deliverable packages must arrive back to us in original sealed factory packaging with no damage to the product or package and in clean like new condition within 30 days from original shipment. Bobbers returned in this manner will be subject to a 20% restocking fee which covers the 3.2% card service transaction charge along with inspection labor, repacking of the product, inventory management and other costs we incur accepting product back. Outbound S&H costs that we incur will also be deducted from your refund as these are fees we pay to get the product from our location to yours.

Defective bobbers are extremely rare and most times we can resolve your issues via email communication. We inspect each package before mailing your order.

Bobbers returned to us that is a result of a mistake or manufacturing defect made on our part will be refunded in full with NO DEDUCTIONS or a replacement will be sent out FREE OF CHARGE with shipping charges paid by us.

We may require bobbers being claimed as defective to be returned to us for testing, not all instances will require the bobber to be returned back to us and we may have you show proof of destruction of the defective bobber prior to refunds/replacements being issued, we may also require video evidence demonstrating the defect prior to replacing a bobber. Hookcage ™ will make the decision if the bobber is defective and outside of specifications. Hookcage ™ is not responsible for bobbers used or stored improperly as many bobbers usage is based on the how and where it is used.